Privacy Policy

Ransarve VTU Platform — Lagos, Nigeria

Last updated: September 2026

Effective Date: September 1, 2026

Introduction

Ransarve Platform operates as a Nigerian VTU (Value Top-Up) and digital financial services platform accessible via ransarve.com and the Ransarve mobile application via Google Play Store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read carefully. If you do not agree with our practices, do not use our Platform. We are committed to protecting your privacy and complying with the Nigeria Data Protection Regulation (NDPR) and applicable financial services regulations.

1. Information We Collect

1.1 Information You Provide Directly

Full name
Email address
Phone number (mobile and/or WhatsApp)
Account password (encrypted, not stored in plain text)
Bank account details (for manual transfer verification only)
Payment proof screenshots or transaction receipts
Referral code and referral activity
Support inquiries and communication records

1.2 Information Collected Automatically

Device information (device ID, OS, app version, model)
Browser information (user agent, browser type)
IP address and approximate location
Session data and activity logs
Transaction history and wallet balance records
Login timestamps and access patterns
Error logs for technical troubleshooting

1.3 Information from Third Parties

VTU service providers (confirmation of airtime, data, or bill payment delivery)
Payment gateway providers (transaction status verification)
Referral source information when you sign up via a referral link

2. How We Use Your Information

We use the information we collect for the following purposes:

Account Creation & Management: To register your account, authenticate your identity, and manage your profile
Service Delivery: To process VTU purchases (airtime, data, cable TV, electricity bills) and wallet-to-wallet transfers
Wallet Operations: To credit and debit your wallet accurately, track funding sources, and maintain transaction ledgers
Payment Verification: To verify manual bank transfer proofs and process wallet funding requests
Notifications & Communications: To send transaction alerts, payment confirmations, account updates, and customer support responses
Referral Programme: To track referral relationships, calculate and credit referral bonuses, and prevent referral abuse
Compliance & Legal: To comply with Nigerian financial regulations, tax requirements, money laundering prevention (AML/KYC), and law enforcement requests
Platform Improvement: To analyze usage patterns, identify technical issues, improve user experience, and optimize performance
Security & Fraud Prevention: To detect suspicious activity, prevent unauthorized access, investigate potential fraud, and protect your account
Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance
Marketing & Analytics: To understand platform usage and send promotional updates (only where required)

3. Data Storage & Security

3.1 Where Your Data Is Stored

Your personal data is stored on secure cloud infrastructure with enterprise-grade encryption. Payment proof screenshots and sensitive documents are stored in private, access-controlled cloud storage accessible only to you and Ransarve administrators for verification purposes.

3.2 Security Measures

End-to-end encryption for data in transit (TLS/SSL 1.2+)
AES-256 encryption for data at rest
Passwords hashed using industry-standard algorithms (not stored in plain text)
Access controls and role-based permissions for staff
Regular security audits and vulnerability assessments
Secure backup and disaster recovery procedures
Session management and automatic logout for inactive accounts

3.3 What We Do NOT Store

Full credit card or debit card numbers (card PAN)
Bank account numbers in plain text
Passwords in any readable format
Third-party API keys or credentials

4. Wallet & Financial Information

Wallet Status: Your Ransarve wallet is a prepaid virtual account held within the Ransarve Platform. It is NOT a bank account and is NOT covered by NDIC (Nigerian Deposit Insurance Corporation) insurance.

Balance Accuracy: Ransarve maintains accurate records of all wallet transactions (funding, purchases, transfers, and fees). You can access your full transaction history at any time via your account dashboard.

Fees: All fees are disclosed at the point of transaction and deducted automatically:

Manual bank transfer funding fee: ₦0 per transfer
Wallet-to-wallet transfer fee: 2.5% of transfer amount
Auto wallet funding fee: 1.5% of funding amount charged at checkout
Failed transaction reversal (if applicable): processed within 24-48 hours

Fund Availability: Funds are credited to your wallet only after admin verification of your payment proof. Minimum funding amount is ₦100.

5. How Long We Keep Your Data

Active Account: We retain all personal data for as long as your account remains active and for at least 24 months after your last transaction.

Transaction Records: For regulatory compliance with Nigerian financial services requirements, transaction records are retained for a minimum of 5 years from the date of transaction.

Account Deletion: When you delete your account, your personally identifying information (name, email, phone) will be anonymized and securely deleted within 30 days. However, transaction records required by law will be retained for 5 years in anonymized form.

Payment Proofs: Payment proof screenshots are stored for 2 years for dispute resolution purposes, then securely deleted.

Support Communications: Customer support chat logs and emails are retained for 2 years for record-keeping and dispute resolution.

6. Referral Programme

When you participate in our referral programme, your unique referral code is generated and may be shared with others. If someone signs up using your code, we record that referral relationship to track and credit your referral bonus.

Data Sharing: We do NOT share your personal contact details (email, phone, address) with referred users. Only your name and referral code are associated with the referral link.

Referral Bonuses: Bonuses are credited to your wallet based on qualifying transactions by referred users as defined in our referral terms. Ransarve reserves the right to modify, suspend, or terminate the referral programme at any time with 7 days' notice.

Abuse Prevention: Abuse of the referral programme (self-referral, creating fake accounts, duplicate referrals) will result in immediate account suspension and forfeiture of all referral earnings.

7. Third-Party Services & Data Sharing

7.1 VTU Service Providers

To deliver airtime, data, cable TV, and electricity bill payment services, we share the necessary information (phone number, meter number, IUC number, amount) with our third-party VTU providers (MTN, Glo, Airtel, 9mobile, DStv, GoTV, StarTimes, DISCO networks). These providers operate under their own privacy policies and terms.

7.2 Payment Gateways

Bank account information used for manual transfers is only shared with our payment processor for verification purposes. We do not store full bank account numbers.

7.3 Law Enforcement & Compliance

We may disclose your information to law enforcement, regulatory bodies (CBN, FIRS, FinCEN), or government agencies when required by law, court order, or to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.

7.4 No Commercial Sale of Data

We do NOT sell, rent, or lease your personal data to third parties for marketing purposes.

8. Cookies & Tracking

Session Management: Ransarve uses browser session storage and secure session cookies to keep you logged in between page visits. These expire automatically after 24 hours of inactivity.

No Third-Party Tracking: We do NOT use advertising cookies, third-party tracking pixels, Google Analytics, or similar tracking technologies. We do NOT run advertisements on our platform.

Browser Cache: You can clear your browser cookies and cached data at any time to remove stored session information.

9. Children's Privacy

Ransarve is NOT intended for users under 18 years of age. We do not knowingly collect or solicit personal information from minors. If we become aware that a minor has created an account, we will immediately suspend the account and delete associated data within 30 days. If you believe a minor has registered on Ransarve, please contact us at ransarvecom@gmail.com or +2349160789911.

10. Your Privacy Rights

Under the Nigeria Data Protection Regulation (NDPR) and applicable laws, you have the right to:

Right to Access: Request and receive a copy of all personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Deletion: Request deletion of your account and associated personal data (subject to legal retention requirements)
Right to Restrict Processing: Request that we limit how we use your data
Right to Withdraw Consent: Withdraw consent at any time by deactivating your account
Right to Data Portability: Request your data in a portable format
Right to Lodge a Complaint: File a complaint with the National Information Technology Development Agency (NITDA) if you believe your rights have been violated

To exercise any of these rights, contact us with your name, account email, and detailed request.

11. Contact Information

For Privacy Questions, Complaints, or Data Requests:

Email: ransarvecom@gmail.com
WhatsApp: +2349160789911
Website: ransarve.com
Response Time: We aim to respond to all requests within 7 business days

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable laws. When we make material changes, we will:

Update the "Last updated" date at the top of this page
Notify you via email for significant changes
Display an in-app notice for 14 days before changes take effect

Your continued use of the Platform after changes constitutes your acceptance of the updated Privacy Policy.

13. Legal Compliance

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Regulation (NDPR), the Cybercrime (Prohibition, Prevention, Etc.) Act 2015, and applicable financial services regulations. Ransarve complies with data localization requirements and maintains data security standards required by Nigerian regulators.